Last updated: 1 June 2026 | Applies to all uo8my account holders and Platform visitors
uo8my handles your personal data with the same discipline a bank applies to financial records. Here is what that means in practice.
uo8my collects only the personal data strictly necessary to operate your account, process transactions, and comply with regulatory obligations. We do not harvest data for advertising profiling or sell your information to third-party marketers.
Personal data held by uo8my is stored in encrypted form. Passwords are hashed using industry-standard algorithms and are never accessible in plain text — not even to uo8my staff. Data in transit is protected by TLS 1.3.
You have the right to access, correct, and request deletion of your personal data held by uo8my, subject to legal retention obligations. Requests can be submitted to [email protected] and will be responded to within 30 calendar days.
uo8my does not sell, rent, or trade your personal data. Data is shared with third parties only where necessary for service delivery (payment processors, KYC verification) or where required by law.
uo8my retains your personal data only for as long as necessary for the purposes described in this Policy, or as required by applicable law. Transaction records are retained for a minimum of five years to meet anti-money laundering obligations.
In the event of a data security incident that is reasonably likely to affect your personal data, uo8my will notify affected users promptly and take immediate remediation steps. Relevant regulatory authorities will be notified in accordance with applicable obligations.
IMPORTANT: This Privacy Policy ("Policy") describes how uo8my ("we", "us", "our") collects, uses, stores, and discloses personal data obtained from users ("you", "your") of the uo8my platform at uo8my.app. By registering an account or accessing the Platform, you acknowledge that you have read and understood this Policy. If you do not agree with how uo8my handles your personal data as described here, please do not use the Platform.
uo8my is an international online gaming platform operating at uo8my.app. The Platform offers slots, live casino, sportsbook, and lottery services to eligible users. For all privacy-related queries, corrections, access requests, or complaints, contact our Data Protection team at:
Email: [email protected]
Subject line: Privacy Request – [Your Username]
Response time: Within 30 calendar days of receipt
uo8my collects personal data in the following categories:
When you create an uo8my account, we collect: full name, date of birth, email address, mobile phone number, and country of residence. This data is mandatory for account creation and identity verification.
To comply with anti-money laundering (AML) and know-your-customer (KYC) obligations, uo8my may request copies of government-issued identification (e.g., MyKad, passport), proof of residential address (e.g., utility bill, bank statement), and proof of payment method ownership. This applies to all accounts prior to first withdrawal and at any point where our compliance obligations require it.
We collect records of all deposits, withdrawals, and wagers placed through your uo8my account. This includes transaction amounts, payment method identifiers (truncated card or e-wallet account references, FPX bank codes), timestamps, and transaction statuses. Full payment credentials (e.g., full card numbers, e-wallet PINs) are never stored by uo8my — these are processed directly by our licensed payment service providers.
When you access the Platform, we automatically collect: IP address, device type and operating system, browser type and version, session duration and activity logs, pages visited and features used, and referral source. This data is used for security monitoring, fraud prevention, and Platform performance optimisation.
If you contact uo8my support, we retain the content of those communications — including chat transcripts, emails, and any documents you submit — for service quality and dispute resolution purposes.
If you interact with uo8my's responsible gaming tools — including setting deposit limits, activating session reminders, or requesting self-exclusion — that data is stored separately with restricted internal access and is used solely to give effect to your responsible gaming preferences.
uo8my uses your personal data for the following purposes:
uo8my does not use your personal data for third-party advertising profiling, sell your data to data brokers, or use it for any purpose incompatible with those stated above without obtaining your prior consent.
uo8my processes your personal data on the following legal grounds:
uo8my uses cookies and similar tracking technologies to maintain your authenticated session, remember your preferences, and collect technical usage data as described in section 2.4. The following categories of cookies are used:
uo8my does not use third-party advertising cookies or allow advertising networks to set cookies on the Platform.
uo8my engages third-party service providers who process personal data on our behalf as data processors. These include:
All third-party processors engaged by uo8my are bound by contractual data processing agreements that restrict them to processing your data solely for the purposes specified, using appropriate security measures, and not retaining data beyond the agreed period.
uo8my may transfer your personal data to service providers located outside Malaysia where necessary for service delivery. Where such transfers occur, uo8my implements appropriate safeguards — including contractual data protection clauses — to ensure your data receives a standard of protection consistent with this Policy.
uo8my retains personal data for the following periods:
Subject to applicable law and uo8my's legal obligations, you have the following rights in respect of your personal data:
To exercise any of these rights, submit a request to [email protected] with the subject line "Privacy Request". uo8my will respond within 30 calendar days. Identity verification may be required before fulfilling access or deletion requests.
uo8my strictly prohibits use of the Platform by persons under 21 years of age. The Platform is not directed at, and does not knowingly collect personal data from, individuals below the minimum age threshold. Age verification is a mandatory step in the registration and KYC process. If uo8my discovers that personal data has been collected from an underage individual, that account will be immediately closed and associated data deleted, except where retention is required by law.
uo8my implements technical and organisational measures appropriate to the nature of the data processed, including: TLS 1.3 encryption for all data in transit; encryption at rest for sensitive data fields; access controls limiting staff access to personal data on a need-to-know basis; regular security assessments and penetration testing; and incident response procedures for data breach scenarios.
No system is perfectly immune to compromise. If you become aware of any security vulnerability or suspect your uo8my account has been compromised, contact [email protected] immediately.
uo8my reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered users via Platform notification or email to the registered address. The "Last updated" date at the top of this page reflects the most recent revision. Continued use of uo8my after notification of changes constitutes acceptance of the revised Policy.
We've built our data practices to the same standard we hold our games and payments. Transparent, secure, and player-first.
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